Policies/Contacts

Customer Information / Terms & Conditions

Ordering
You can order our devices from from us directly or from one of our dealer.
You can place your order online and pay for it using paypal, or credit card using 2checkout.com webservice. If you like another payment service or you have any special questions please contact us via email sales@shread-rc.com.

Privacy Statement
Debit and credit card details are processed using secure servers on our behalf by our payment providers. Shread-RC does not have access to your card details and transactions are processed automatically to ensure the security of your card. We work with Paypal payment provider because of their best service. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Any sensitive information, such as a credit card number, which is to be transmitted over the internet, is protected through the use of encryption.
Any information entered in this site, for example your name and email address will not be sold or passed on to any third parties. We may use this information to keep in touch with your regarding your order and let you know about special offers.

Shipping
We send parcels all over the world. You can choose two shipping options. Low cost – registered airmail and faster service – EMS. Registered airmail have a tracknumber similar to RA12345678RU. Typicaly it takes ~2weeks for delivery of such parcels but for some parcels this period can take more time. EMS parcels arrive to different countries using different post serivce. For example for USA it will be USPS Express Mail International, for UK – Parcelforce, for France – Chronopost, for China – EMS. These parcels typicaly arrive in 1 week period. Please choose the suitable shipping service during checkout.
We recommend to use track-trace.com service to get information about your parcel current state using provided tracknuber. This service provide all needed information for all popular shipping directions.

Payment
You can pay for your order from our store PayPal or credit card using 2checkout.com service. If want to use another payment service or you have a special question about payment please contact us via email sales@shread-rc.com.

Availability & Returns
You can see For availibility  on our online shop. If you do not find need info on our shop page please contact us via email sales@shread-rc.com
If your item do not work correctly you can contact us via email support@shread-rc.com and return it to us. You can receive replacement or refund for your choise. All refunds can be done only after receiving your order back to us. Only paid sum is refundable.

Customer Service
If you have any question about your device or device which you want to order please contact us via email support@shread-rc.com.

Customer Satisfaction
Guarantee At Shread-RC.com we want you to be completely happy with your purchase. If for some reason this is not the case please contact us and we will act promptly to solve the problem.

Safety
The items sold on this website are not suitable for children.

Limit of Liability
All products are constructed to the highest standard and made strong enough for all reasonable powertrains and reasonable usage by an experienced and responsible r/c aircraft pilot.
By keeping the purchased products you confirm that the parts have not been structurally damaged and are fit for purpose as received.
The craftsmanship, attention to detail, and actions of the builder/flyer of the product(s) will ultimately determine the airworthiness, flight performance, and the safety of the finished model. You confirm that you take full responsibility for the safe usage, construction, and maintenance of the model, and you will not hold Shread-RC.com or its owners, staff, agents, contractors, or helpers in any way responsible for any damage or injury that may occur as a result of operating or flying your model.
Shread-RC’s sole obligation shall be to replace those parts proven to be defective or missing. If you are not willing to agree to this binding condition of sale please do not purchase goods from us.

Company location
124482, Russian Federation, Moscow, Zelenograd, 337 (please contat us before visit via email support@shread-rc.com)